Responsibilities
The responsibility of the Customer Service Department is to provide effective assistance to the residents of Woodway in conjunction with water, sewer, and trash services. The Department reads and maintains water meters throughout the City and performs all functions in conjunction with the customer's monthly utility bills. The Department processes in excess of 4,000 accounts in three cycles of utility bills each month.
New Accounts
We are glad you chose Woodway for your home or place of business!
Woodway would like to make your moving experience into your new home or business as smooth as possible. Woodway provides water, trash, recycling, and sewer services.
To start a new account for utility services, please fill out the Request for Residential Water Service or the Request for Commercial Water Service and email or fax it to City Hall with a clear copy of your driver's license.
Please be sure to include either an email or phone number where you can be contacted after the account is set up in case a water deposit is required to set up service.
Other Important links for new residents
Electric Providers
Report an Electric Outage
Natural Gas Provider
Cable / Internet Providers
Water, Sewer & Trash Rates
To review the rates for Water, Sewer, and Refuse Services, please see the Master Fee Schedule.
Sewer Rate Calculation
Sewer rates are calculated on the average water consumption billed on your February and March water billings. The February billing includes part of January's consumption and part of February's consumption. The March billing includes the remainder of February's consumption and part of March's consumption. This average consumption will be used to calculate your monthly sewer rate for a year beginning in April and ending in March.
Payments
Payments can be made at City Hall located at 922 Estates Drive anytime during normal 8 a.m. to 5 p.m. business hours Monday through Friday. Payments made after 4:30 p.m. will be posted on the next business day. We accept check, cash, and all major credit cards. Payment can also be sent through the mail.
The responsibility of the Customer Service Department is to provide effective assistance to the residents of Woodway in conjunction with water, sewer, and trash services. The Department reads and maintains water meters throughout the City and performs all functions in conjunction with the customer's monthly utility bills. The Department processes in excess of 4,000 accounts in three cycles of utility bills each month.
New Accounts
We are glad you chose Woodway for your home or place of business!
Woodway would like to make your moving experience into your new home or business as smooth as possible. Woodway provides water, trash, recycling, and sewer services.
To start a new account for utility services, please fill out the Request for Residential Water Service or the Request for Commercial Water Service and email or fax it to City Hall with a clear copy of your driver's license.
Please be sure to include either an email or phone number where you can be contacted after the account is set up in case a water deposit is required to set up service.
Other Important links for new residents
Electric Providers
Report an Electric Outage
Natural Gas Provider
Cable / Internet Providers
Water, Sewer & Trash Rates
To review the rates for Water, Sewer, and Refuse Services, please see the Master Fee Schedule.
Sewer Rate Calculation
Sewer rates are calculated on the average water consumption billed on your February and March water billings. The February billing includes part of January's consumption and part of February's consumption. The March billing includes the remainder of February's consumption and part of March's consumption. This average consumption will be used to calculate your monthly sewer rate for a year beginning in April and ending in March.
Payments
Payments can be made at City Hall located at 922 Estates Drive anytime during normal 8 a.m. to 5 p.m. business hours Monday through Friday. Payments made after 4:30 p.m. will be posted on the next business day. We accept check, cash, and all major credit cards. Payment can also be sent through the mail.
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Contacts
